Start Here - Frequently Asked Questions

How can I recover my CPanel password?

Bluehost Cpanel Password Retrieval

To retrieve your password from Bluehost, do the following:

1. Navigate to http://www.bluehost.com
2. Click Login in the upper-right corner.
3. Click Forgot Password down under the login area
4. When prompted, enter your domain or user name
5. Follow along with the prompts to recover your password.

How can I recover my WordPress password?

WordPress Password Retrieval

If you’ve forgotten your password to access your WordPress development site, do the following:

1. Navigate to your WordPress login screen by typing in http://www.yourdomainname/wp-admin.
2. Click Lost your password.
3. Enter your username or your email address for your account.
4. Your password is emailed to you.

Support

We are here for you!

BizLaunch University takes pride in its high level of instructor and student support.  We have a rapid response time — within 2 hours for instructors and 24 hours for students.

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Direct Support Hours (PST)

Facebook Support Coverage

Mon – Thurs: 8 am – 8 pm (PST)
Friday: 8 am – 6 pm (PST)
Saturday: 9 am – 12 noon (PST)
Sunday: Closed

Holiday Hours 2017 (PST)

  • Martin Luther King Day (Jan 17) - Closed
  • Columbus Day (Oct 10) - Closed
  • Veteran's Day (Nov 11) – Closed
  • Thanksgiving (Nov 24) – Closed
  • Christmas Eve (Dec 24) – Closed
  • Christmas (Dec 25) – Closed
  • New Year’s Eve (Dec 31) – Closed
  • New Year’s Day (Jan 1) – Closed

Student Support

We ask that students first check our FAQ at the top of this page to see if their question has been answered in that section. If not, then our experienced customer support specialists will answer all student technical support questions submitted to our Facebook Support Group within 24 hours.

For questions regarding billing or account information submit requests to billing@bizlaunchuniversity.com.

Instructor Support

We respond online to instructor questions within 2 hours.   At the time you sign up your class we provide you with contact information to get you directly to specialized instructor support.  If you have misplaced this information or have not yet signed up and have other questions you want to get answered, please use the form found on the Instructor page, Instructor Support.